Using ALT codes on Notebook Pavilion x360

[Schalkw3]

When I am working in Word or OUtlook, as soon as I press ALT, it activates the menu options and I cannot use ALT codes..

Eg: ALT+137 or ALT + 136

How do I disable this option that ALT activates the menu options?

Please help!

[DavidSMP]

Hi @Schalkw3,

Thanks for stopping by the HP Support Forums! 🙂 Good day.  I read your post about the “ALT key activating menus in word and outlook and you are looking for assistance to use the key combinations with the ”ALT “key.  I will do my best to assist you with this issue. 🙂

You’ve done an excellent job on diagnosing the issue from your end. Kudos to you on that score. It is always a privilege to work with tech-savvy t customers like you. We greatly value your relationship with HP and I take it as a privilege to share this platform with you.

 Please perform a hard reset first from this link: http://support.hp.com/us-en/document/c01684768

Then please visit these links and try to and resolve the issue. Link 1: http://tools.oratory.com/altcodes.html

Link 2: https://forlang.wsu.edu/help-pages/microsoft-keyboards-standard-english-us101/

Link 3: http://www.alt-codes.net/

Please ensure that the num lock key is turned on while using the ALT key combinations.

Hope this helps. Let me know how this goes. I hope the issue gets resolved without hassles and the unit works great.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. 🙂

[Schalkw3]

Hi David,

The HP Pavilion x360 does not have a removable battery and it also does not have a Num Lock key. So the hard reset is not possible as described.

[DavidSMP]

Hi @Schalkw3,

Thanks for your response.

To do a hard reset on the HP Pavilion x360 please try these key combinations after powering down your computer and disconnecting all peripherals connected to it.

Press and hold the Power and the Mute buttons at the same time for 15 seconds to try and do a hard reset.

User guides for HP x360: http://h10032.www1.hp.com/ctg/Manual/c04582281

The keyboard's mute key can be found on Page 7 of the user manual.

Now for better clarity, and to assist you better please provide me with this information. Please observe very closely.

On the top row of the keyboard do you see numbers printed on keys "U", "I", "O" "P" ?

On the middle row of the keyboard do you find numbers printed on keys "J","K","L", and the minus symbol printed on the key ";"?

Do you find the plus symbol printed on the "?" key?

Please keep me posted. Take care and have a blessed weekend/

.

[Schalkw3]

Hi David,

There is no numbers printed on my Notebook keyboard. 

[DavidSMP]

Hi @Schalkw3,

I request you to  share the complete model# and the product# of the unit to assist you better. That way I could look up information and furnish it to you.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. I

Thanks and have a great week ahead. 🙂