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Rat_k
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Using a hmdi switch with my laptop

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HP Spectre x360 - 13-aw0053na
Microsoft Windows 10 (64-bit)

I just bought a HP Spectre x360 - 13-aw0053na for work and the laptop itself is working great. For home I also use a HP Thunderbolt Dock 120W G2 and an old monitor (Acer S241HL).

 

I share the monitor between my old desktop (HP Pavilion 550-276na) and the laptop via a HDMI switch. Problem I have is that the monitor works with the laptop when I start up, but if I switch to my desktop. I find that when I switch back I just have a black screen. When I open my laptop, it is working fine, but I cannot use the monitor unless I restart my laptop. 

 

Is there anyway that I can switch between laptop and desktop on my monitor without having to restart my laptop?

 

 

 

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KrazyToad
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@Rat_k

 

There is no specific Setup to be done. This could be an issue with the G2 Dock

 

You can contact HP Support in your region for further assistance with the G2 Dock

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

KrazyToad
I Am An HP Employee

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praveen196
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@Rat_k Welcome to HP Community!

 

Please try updating the computer, this will install the latest updates -

 

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

Rat_k
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@Praveen196, thanks for the response, but I had already updated my machine.

 

Initially I could not get my monitor to work, so I have also updated the firmware of the G2 dock. For some reason the firmware update doesn't always stay, so I have to redo the update after shut down.

 

The problem I believe is related to my G2 dock, as everything work ok when connect via my wife's travel dock. Is my G2 dock faulty? or do I need to do some set up that I missed?

 

Thanks

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KrazyToad
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@Rat_k

 

There is no specific Setup to be done. This could be an issue with the G2 Dock

 

You can contact HP Support in your region for further assistance with the G2 Dock

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

KrazyToad
I Am An HP Employee

View solution in original post

Rat_k
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Thanks, after talking with Tech support and trying out replacement docks it turns out that the dock is not compatible with my laptop. 

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KrazyToad
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Thanks for keeping us posted

 

Drop us a message anytime you need help

 

Thank you

KrazyToad
I Am An HP Employee

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