Very slow, can't click on anything

[MissRed]

I'm unsure how to explain my problem but I will do my best. I have an HP laptop that is not working properly. It has been like this for a while now and we had given up on it, but I want to try again. It is very slow and when I hover the mouse over the small bar at the bottom of the screen (I think it is called the task bar) all i get is a small blue circle. I have tried pressing the windows button but nothing happens. I even tried to reset it but it did not work. I have no idea what is wrong with it 

[IT_WinSec]

Hello @MissRed 

Welcome to the HP Support Community.

• Try with hardware diagnostics first to rule out a hardware problem - use the built-in BIOS/UEFI diagnstics - F2 button -> here is more info how to do it >> https://www.youtube.com/watch?v=6JXUp43ahHA
• Perform Quick test / Fast test  , or if these are not available, perform hard disk drive and memory check. Let me know the results
• Post back what is your HP product model and product number (p/n) -> here is how to find this information >> http://support.hp.com/us-en/document/c00033108
• What is the Windows version/edition that you use  ?

[MissRed]

I ran the "Fast Test" and it failed. Model is HP Notebook - 15-f272wm (ENERGY STAR) and the product number is N5Y05UA#ABA. I am unsure what Windows version it is.

[IT_WinSec]

Thank you.

Since the hardware test fails, this is not a good sign. In order to get the details, can you post the failure code from the test ?

It will give me a lot of information.

What part of the Fast test failed ?