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‎02-19-2019 12:16 PM

HP Recommended

I'm unsure how to explain my problem but I will do my best. I have an HP laptop that is not working properly. It has been like this for a while now and we had given up on it, but I want to try again. It is very slow and when I hover the mouse over the small bar at the bottom of the screen (I think it is called the task bar) all i get is a small blue circle. I have tried pressing the windows button but nothing happens. I even tried to reset it but it did not work. I have no idea what is wrong with it 

3 REPLIES 3

‎02-20-2019 06:18 AM

HP Recommended

Hello @MissRed 

 

Welcome to the HP Support Community.

 

  • Try with hardware diagnostics first to rule out a hardware problem - use the built-in BIOS/UEFI diagnstics - F2 button -> here is more info how to do it >> https://www.youtube.com/watch?v=6JXUp43ahHA
  • Perform Quick test / Fast test  , or if these are not available, perform hard disk drive and memory check. Let me know the results
  • Post back what is your HP product model and product number (p/n) -> here is how to find this information >> http://support.hp.com/us-en/document/c00033108
  • What is the Windows version/edition that you use  ?
Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Testing Your HP Computer Hardware
Testing Your HP Computer Hardware
youtube.com/watch?v=6JXUp43ahHA
This video has been updated: https://youtu.be/14GKIpGPNRM Learn how to test your HP computer hardware using the HP PC Hardware Diagnostics UEFI. For other helpful videos go to http://hp.com/supportvideos or http://youtube.com/hpcomputingsupport. More support options for your computing device are ...
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‎02-20-2019 12:11 PM

HP Recommended

I ran the "Fast Test" and it failed. Model is HP Notebook - 15-f272wm (ENERGY STAR) and the product number is N5Y05UA#ABA. I am unsure what Windows version it is.

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‎02-20-2019 02:54 PM

HP Recommended

Thank you.

 

Since the hardware test fails, this is not a good sign. In order to get the details, can you post the failure code from the test ?

It will give me a lot of information.

What part of the Fast test failed ?

 

Screenshot_2019-02-20_23-53-32.png

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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