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Locked

‎09-02-2024 08:19 PM

HP Recommended
Product: Victus by HP 15.6 inch Gaming Laptop 15-fb0000 (598U8AV)
Operating System: Microsoft Windows 11

Greetings,

The battery of my device shows as 100% charged, but when I try to turn it on using only the battery, it does not power on. It only turns on with the AC adapter connected.

 

I have not received any system alerts regarding the battery. The HP Assistant test shows it as being in good condition, and the UEFI test indicates the status as "OK". I reset the BIOS using Windows+B, but it still shows 100%, yet it does not power the device.

 

IMG_20240902_191049517.jpgCaptura de pantalla 2024-09-02 201557.pngCaptura de pantalla 2024-09-02 201644.png

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