Video is glitched

[giraffe44]

Hi everyone, recently I have been dealing with these glitches whenever I am on youtube or even just my college statistics excel video tutorials. It completely glitches, begins to move on it's own. Even turning black at times. 

I bought this HP laptop from Amazon back in september and in less than 3 months, it seems to be quite troublesome. It is also weirdly triggered if I do a half and half screen and I watch youtube/ a different video on one side and do my assignments/non video on the other side. 

When I watch videos/movies in full screen, there are glitches too in the audio/video. It is really really odd. 

My warranty ended in 2021 according to my computer even though I bought this computer in 2023. Could anyone help me please?

[Irfan_06]

Hi @giraffe44,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop.

Follow the below steps to fix the issue.

-Perform a power drain on your PC.

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

-Install all the pending updates for the Windows operating system following the below steps.

Go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support