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×InformationNeed Windows 11 help?Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
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×InformationNeed Windows 11 help?Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
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Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
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We are not a computer security outfit -- so there is nothing we here can do about this.
The only SAFE solution when a PC becomes infected with malware is to do a complete factory reset -- erasing everything on the drives -- but HP no longer carries Win7 media, so you would have to find this on your own, buy a new license for it, and install it by yourself -- or pay someone to do it for you.
I am a volunteer and I do not work for, nor represent, HP
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