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Sundar3
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Message 1 of 2
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Virus

HP Recommended
Microsoft Windows 7 (64-bit)

my laptop all files virus affected 

1 REPLY 1
WAWood
Level 16
Level 16
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Message 2 of 2
Flag Post
HP Recommended

@Sundar3 

We are not a computer security outfit -- so there is nothing we here can do about this.

 

The only SAFE solution when a PC becomes infected with malware is to do a complete factory reset -- erasing everything on the drives -- but HP no longer carries Win7 media, so you would have to find this on your own, buy a new license for it, and install it by yourself -- or pay someone to do it for you.



I am a volunteer and I do not work for, nor represent, HP
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