cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Leo888
New member
1 0 0 0
Message 1 of 2
101
Flag Post

WD backup cannot detect my external harddisk in my HP Pavilion Laptop

HP Recommended
HP Pavilion Laptop 14-ce3xxx
Microsoft Windows 10 (64-bit)

Hello, I bought and WD 4TB My Passport Portable External Hard Drive. However the WD software "WD backup" cannot detect my external hard drive on my HP Pavilion Laptop. I tried to install the same software in my old Fujitsu laptop and it works instantly. So it 100 percent the problem on my HP Pavilion Laptop. Can anyone know how can I fix this? Thanks.

1 REPLY 1
WAWood
Level 16
Level 16
34,852 24,531 3,145 7,830
Message 2 of 2
Flag Post
HP Recommended

@Leo888 

Sorry, but since this is just a self-help Support Community staffed mostly by volunteers, we have no capability for debugging problems with third-party (i.e., non-HP) applications.

For help with this issue, you have to contact the vendor of the application or their support forum.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation