WIA driver for hp deskjet 2820e all in one

[karen123451]

I am trying to connect my hp deskjet 2820e all in one printer to my hp stream 14s celeron laptop, which has operating system of windows 11s pre installed. on trying to connect printer to laptop I get a message saying driver unavailable. From clicking every button on laptop to get printer connected!  I've found I need a WIA driver.  How do I get this driver? I am a complete novice and no idea what I am doing! any help appreciated. Thank you

[Sneha_01]

Hi @karen123451,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To connect your HP DeskJet 2820e all-in-one printer to your HP Stream 14s laptop running Windows 11 S, and to resolve the “driver unavailable” issue, follow these steps:

1. Understand Windows 11 S Mode

Windows 11 S mode restricts installations to apps from the Microsoft Store and requires a specific driver setup. Ensure you have access to the correct driver for your printer.

2. Download the Correct Driver

Visit HP’s Support Website:

• Go to the HP Support website.

Search for Your Printer:

• Enter HP DeskJet 2820e into the search bar and select your printer model.

Download the Driver:

• On the support page for your printer, look for the Drivers & Downloads section.
• Choose Windows 11 (or Windows 10 as it may also be compatible) as your operating system.
• Download the latest driver available. HP typically provides a full-featured driver for Windows 10/11 that should work in S mode.

Driver Type:

• Download the driver in a format compatible with Windows 11 S, usually a .exe file.

3. Install the Driver

Open the Downloaded File:

• Locate the downloaded driver file on your laptop (usually in the Downloads folder).
• Double-click the .exe file to start the installation.

Follow Installation Instructions:

• Follow the on-screen instructions to complete the driver installation. The installation process should guide you through connecting your printer.

4. Add the Printer

Open Printer Settings:

• Go to Settings > Devices > Printers & scanners.

Add Printer:

• Click on Add a printer or scanner.
• Windows should detect your HP DeskJet 2820e if the driver installation was successful. Follow the prompts to add the printer.

Check Printer Status:

• Once added, ensure the printer is set as the default printer if desired and check its status to ensure it’s online.

5. Troubleshoot Installation Issues

If you still encounter issues:

Check Windows Update:

• Go to Settings > Update & Security > Windows Update and ensure your system is fully updated.

Check for Printer Compatibility:

• Ensure that the driver you downloaded is compatible with Windows 11 S.

Switch Out of S Mode:

• If you continue to have issues and need to install drivers or software that are not available from the Microsoft Store, you might consider switching out of S mode:
  • Go to Settings > Update & Security > Activation.
  • Under Switch to Windows 11 Pro, select Go to the Store and follow the instructions to switch out of S mode. Be aware that this action is irreversible.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[karen123451 · Accepted solution]

Hi Rachel. 

Thank you for your help. Drivers now downloaded and working well. 

Karen