Want a refund

[ShreyaPodder89]

I am writing regarding a ₹1,999 laptop warranty extension offer that I recently purchased. However, for some reason, the offer was cancelled, and I have not yet received my refund.

Please find my details below:

Redemption Code: GHWD308526GH

Product Serial Number: Edited

Warranty Extension Amount: ₹1,999

Purchase Date : 11/08/2026

I kindly request you to check the status of the cancelled offer and process my refund at the earliest.

Additionally, I would like to know what warranty extension options are currently available for my laptop, including the applicable plans, pricing, and eligibility.

Please let me know if you require any additional information or documents from my side.

[Pallipurath]

Hi @ShreyaPodder89 

Thank you for responding.

I understand that you attempted to purchase an extended warranty for your HP OmniBook 3 NGAI 15-fn0007AU (BL1W8PA). However, since the transaction failed and was cancelled, the amount should be automatically credited back to your account. If you have not received the refund, I recommend checking with your financial institution for further assistance.

I also checked the product details and noticed that the extended warranty has not been updated on the device as it was cancelled. Since you would like more information regarding the Care Pack, I can arrange a callback from one of our associates who can assist you further and help resolve the concern. Would that be okay?

Have a good day.