Warning: Known Issue with graphics driver on Fortnite and I can't fix it

[Dedooph]

So recently, I've been having an issue with Fortnite, whenever I launch the game, a prompt that says

The installed version of the Intel graphics driver has known issues.
Please install the latest driver version.

Would you like to visit the following URL to download the driver?

https://downloadcenter.intel.com/product/80939/Graphics

Intel(R) UHD Graphics 620
Installed: 26.20.100.7925
Minimum required: 30.0.101.1404

So my computer has integrated graphics the UHD Graphics 620, and also an Nvidia driver, for some reason even though I make it so the game runs on my Nvidia driver, it keeps running on the integrated graphics and giving me that warning. Whenever I try to go and download the driver, I am unable to as when it searches for drivers for my UHD Graphics 620, the latest update came out in 2020. Whenever I try to download a graphics driver straight from intel, it tells me I can't and that I have to download any updates straight from my manufacturer, but I can't because there are no updates. What can I do?

[Raj_05]

Hi @Dedooph, 

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're encountering a known issue with the graphics driver on your HP Pavilion Laptop 15 while playing Fortnite and you're unable to resolve it, here are some steps you can take to address the problem.

Update Graphics Drivers: Make sure you have the latest graphics drivers installed for your laptop. You can typically download these from the HP website or the website of your graphics card manufacturer (e.g., NVIDIA, AMD, Intel). Outdated drivers can often cause compatibility issues.

Verify Game Files: If the issue is specific to Fortnite, try verifying the game files. This can help fix corrupted game files that might be causing problems. Here's how to do it in the Epic Games Launcher:

• Open the Epic Games Launcher.
• Go to your Library.
• Click the three dots (...) next to Fortnite.
• Select "Verify."

Adjust Game Settings: Lowering in-game settings such as resolution, graphics quality, and effects can reduce the load on your graphics card, potentially resolving the issue.

Check for Game Updates: Ensure that Fortnite is up to date. Developers often release patches and updates to fix bugs and compatibility issues.

Temperature and Cooling: Overheating can lead to graphical glitches and crashes. Ensure your laptop is running at a reasonable temperature by cleaning the vents, using a cooling pad, or monitoring the temperature with software.

Reinstall the Game: If none of the above steps work, you might want to consider uninstalling and then reinstalling Fortnite. Sometimes, a fresh installation can resolve issues.

Contact Support: If the issue persists, consider contacting Fortnite's support team. They may have specific solutions or workarounds for known issues.

Check for Known Issues: Search online forums and communities to see if other users with the same laptop model are experiencing similar issues with Fortnite. There might be community-generated solutions or workarounds.

Rollback Graphics Driver: If updating the graphics driver doesn't work, you can also try rolling back to a previous driver version. Sometimes, the latest drivers can introduce compatibility issues.

Windows Updates: Ensure that your operating system is up to date with the latest Windows updates. These updates can include important fixes and patches.

Consider Hardware Limitations: If your laptop's hardware is not up to the task of running Fortnite at your desired settings, you might continue to experience issues. Check the game's system requirements and compare them to your laptop's specs.

Check for Third-party Software Conflicts: Sometimes, third-party software or applications running in the background can interfere with games. Try closing unnecessary applications and processes while playing Fortnite to see if that resolves the issue.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support