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‎02-05-2024 12:52 PM - edited ‎02-09-2024 01:14 AM

HP Recommended
Product: HP 15.6 inch Laptop PC 15-d5000 (4V9Y1AV)
Dear Concern
 
Good day!
 
I've purchased my product on 1st February 2024 and received product on 5th February 2024. There is a problem with my device. During purchasing my product, it was supposed to give me 1 year warranty with this product. But after opening and updating my device, it has shown that my warranty has already been expired. 
 
Please help me to sort out of this. I'm proving my details below.

Name: Pranjal Jain
Order Number:  402-4616328-2356331
Product name: HP Laptop 15s-fq5111TU (6P129PA)
Product Number: 6P129PA
[Personal Information Removed]
Date of Purchase : 1 February 2024 
 
Please help me as soon as possible. I was supposed to get my warranty with the product.

Thanks 
Category:
5 people had the same question
1 REPLY 1

‎02-05-2024 02:29 PM

HP Recommended

@Deeva_Jain,

 

Welcome to our peer-to-peer HP Community Forum!

 

Unfortunately, if you had purchased this laptop directly via HP as "new", you likely would have recourse through HP.  Since you purchased your laptop via a non-HP affiliated Seller (an Amazon-India Seller), the Seller sold you a warranty-expired product.  Therefore, you need to contact Amazon-India to discuss your issue.

 

 

Kind Regards,

 

NonSequitur777

 


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