Warranty expired on a brand new laptop

[NaomiMc1]

Hi,

I have just purchased my laptop from JB Hi in January 2023 and it is saying out of warranty as it was started in December 2021. I have no idea how to contact support for this? It only brings me to this community for assistance, can anyone point me in the right direction to get this fixed?

Many thanks,

Naomi

[Paul_Tikkanen]

Hi, Naomi:

The reason there is not at least a minimum of a 1-year warranty on your notebook remaining is because HP starts the warranty clock ticking the minute the PC leaves the assembly plant.

So, the more time that has elapsed since the notebook left the assembly plant to the time you purchased it, the less time there is on the warranty.

You can get the warranty start and end dates adjusted by one of these methods:

Submit an online warranty dispute.

HP PCs, Printers - How to Submit a Dispute to Validate Your Warranty | HP® Customer Support

You can contact HP customer support and have the warranty start and end dates adjusted.

Contact HP | HP® Australia

You also may be able to initiate a support request via the HP support assistant program that comes preinstalled on your notebook. 

[NaomiMc1]

Hi Paul,

Thanks for your feedback. It makes sense, I have however attempted to complete an online warranty dispute and it is a broken link on the web page and it says it no longer exists.

I have also tried to contact HP and I can not get a contact number up. When I click contact support it asks what my issue is I then click other, it brings up three options only: online virtual support, HP community and a solution centre for printing and scanning.
It is so frustrating! I just want to speak to a human. I’ll try the online virtual assistant as you suggested and see if this works. 
Many thanks, Naomi

[Paul_Tikkanen]

You're very welcome, Naomi.

Sorry that the web page isn't working right now. 

I checked it last week and it was working. 

I entered the info on one of my PC's and it would have let me continue to dispute the warranty. 

Hopefully, you will be able to get HP to correct the warranty for you. 

Cheers,

Paul