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‎11-16-2022 12:19 PM

HP Recommended
Product: HP 247 G8 Notebook PC (47Y97AV)
Operating System: Microsoft Windows 11

Today I bought HP 247 G8 ryzen 3 5300u quad core/ 8gb ram/ 512 gb SSD/ FreeDOS from online. Model number 6B5R3PA. But when I recieved the product there was warranty related issue. When I check the warranty on HP website instead of 1 year it's showing the warranty period of 4 months. I've no idea how to claim the warranty of 1 year. Please help me so that I can get the warranty of 1 year.

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3 REPLIES 3

‎11-16-2022 12:26 PM

HP Recommended

Hi:

 

HP starts the warranty clock ticking the minute the PC leaves the assembly plant.

 

So, the longer the PC remains unsold, the less time remains on the warranty.

 

You will have to contact HP support in India and have a customer services rep help you get the warranty start and end dates adjusted.

 

Contact HP | HP® India

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‎11-16-2022 12:30 PM

HP Recommended

I've tried a few customer support number but it's a terrible experience. I tried continuosly but unable to connect with a HP representative.

Do you specify a perticular number or something else.

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‎11-16-2022 12:32 PM

HP Recommended

Yes, I understand that trying to contact HP is quite difficult.

 

I don't work for or represent HP.

 

The only thing I can suggest is after you connect to the internet, install the HP support assistant and that should provide you with additional means to contact HP such as chat.

 

The Blue download button at the top right of the page.

 

HP Support Assistant | HP® Support

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