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- Warranty mismatch

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10-07-2024 03:33 AM
I bought a new Victus laptop in September. When I checked the warranty details, it showed coverage from June 2024 to July 2025. I contacted HP support, and they said it had been updated, but nothing has changed on the website when I check the warranty status myself. Will it be updated soon, or should I contact them again?
10-08-2024 01:58 PM
Welcome to the HP Support Community.
Thank you for posting your query. I will be glad to assist you.
I see that there is a warranty dispute.
The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.
I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link
Take care and have a good day.
-Regards
Raj-HP Support
Raj2111
I am an HP Employee