Warranty not extended to company loaded software?

[Rathjame]

Screen goes blank in Chrome after an hour or so and I have to shut it down and restart it. Laptop is less than 6 months old and has extended warranty.  Called HP customer support who would only be too glad to CHARGE ME to fix it.  I have an OLD Vario that's on it's 7th year, clunky and the fan runs on high all the time but I've NEVER had a problem with customer service. Is this typical of HP?  If I have a problem with a part on my car I shouldn't have to track down the manufacturer of the part, right?

[banhien]

@Rathjame 

I don't think HP would cover software for over 3 months. For normal hardware, warranty is one year (2 years on some countries) by laws, EXCEPT for some business class machines.

You can always extend HARDWARE warranty,.not software (reason: HP does not own software, except for HP products which you can download free any time). But you can always try to contact HP in your country directly.

Regards.

[WAWood]

@Rathjame 

To answer your last question -- if the car part was something NOT supplied by the manufacturer (like a different brand of Radio), then YES -- you would have to track down the manufacturer, as the car dealer would not service parts made by other companies.