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Hello, if bought a laptop from a distributor and it’s said that I have only 5 months of warranty left. They said that I should contact hp and show my receipt in that case and I should have a year of warranty. Is that right? Will I get a document that proves my eligibility for a year of warranty and will it be possible to check it with the serial number afterwards as well? 

1 REPLY 1
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I notified a moderator of the warranty problem.

If you did not register your product with HP when you bought it then the warranty you are seeing is based on date of manufacture, not date of purchase. You can update the warranty status by contacting HP and providing a proof of purchase.

If you purchased a used or refurbished system you need to check with the vendor (which could be HP).

This link shows how to get warranty information.
Click here to read how to dispute a warranty.

To contact an agent:
your support page
Select the product you need help with and scroll down to support options.
Select "Contact us". You can change country and language if necessary.
call HP CarePak Consumer Products but I cannot give out the number -- sorry!!!

 


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