Warranty update

[Mohima]

I have purchased my laptop in January 2025 but my warranty update says it expired in February 2025 HP support headset 2 days ago that they will update it but they didn't solve it yet. I cannot turn on my laptop since 2 days and the technician cannot come because the warranty has not updated yet

[Hawks_Eye · Accepted solution]

Hi @Mohima 

Welcome to the HP Support Community! We're here to help you get back up and running.

The warranty at times gets accounted for in the shell life period as well.

We have a few steps to upload your invoice to get the warranty updated.

Go to the Product Warranty Check website. https://support.hp.com/us-en/checkwarranty

Select the country/region where the computer was purchased, type your serial number, and then click Submit.

1. From the HP Product Warranty Check results for your product, click Dispute this to display the Warranty validation form.

2. Type your contact information, and then select a Dispute reason.

3. If prompted to upload the proof of purchase, click Choose File, and then double-click the proof of purchase file to upload it.

Note: Make sure that the file does not exceed 2 MB and is an acceptable digital file format: .bmp, .doc, .docx, .gif, .jpg, .png, .pdf, or .zip.

4. Click Dispute warranty.

HP reviews the warranty status for your product and contacts you after the review.

Reference link: https://support.hp.com/us-en/document/ish_2534210-1364541-16

 Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Mohima]

My warranty has successfully updated. Thank you HP support.

[Hawks_Eye]

@Mohima 

You are Welcome!

That’s a relief to hear—glad the warranty finally got sorted! 

It’s frustrating when something so basic holds up a repair, especially when your device won’t even power on. You handled it with patience and persistence, and that definitely paid off.

If you’re still facing issues turning on the laptop, I can help walk you through some pre-service diagnostics or recovery steps while you wait for the technician. Just say the word.

Otherwise, here’s hoping your device gets back to life soon!

You're awesome, and I'm honored to have been your go-to guide today! 😊

Stay fantastic, and have an amazing day ahead! 

Regards, 

Hawks_Eye