Warranty

[ahmad0422]

my laptop is failing to boot and I have initiated a warranty claim on it. Will be sending it back to hp, I just wanted to ask if it is possible to ask hp to provide me with a different model, same spec laptop or in it's same buying price, as the not working hp omen 16 I purchase has a motherboard issue leading to such troubles mentioned in a lot of internet posts. Or if I may be able to get a full refund. Which of the options can be possible?

[Dragon-Fur]

@ahmad0422 

Welcome to the HP English Community --

Only HP Support can speak for HP Support.

We are a peer-to-peer user forum.

Finding reports on the Internet does not generally indicate what HP will do in a specific instance.

In my opinion, 

AND

Assuming parts can be made available,

Repair is perhaps more likely than refund or replacement --

Reminder

My personal opinion does not in any way influence decisions made by HP Support.

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HP Support – Hardware / Technical Support for Devices in Warranty

Registered Devices in Warranty:

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Start here:

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In-Warranty Products – Case submission for Warranty Repair

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Reminders – READ

Online Case Submission to HP Support is available to those whose devices registered and are still in Warranty.

Some (Most) regions display phone / chat contact information only after the case is submitted online.

Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.

HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.

If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.

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