Was I scammed?

[SickAndTiredOfB]

I literally just purchased a HP laptop from the site as a guest. Paid for the order and then the screen started buffering. Received a notification that the payment has been taken out of my account. But GUESS WHAT?! THE SCREEN WAS STILL BUFERING AFTER 15 MINS so I existed out the screen. I received no email after the email notification that HP has my payment. I don't have a order#, confirmation, email etc. Customer service is closed. I can't view my order with no order number because remember I HAVE NOT EVEN RECEIVED A ORDER CONFIRMATION FROM HP.  I ONLY RECEIVED ONE FROM MY BANK. OH AND I FORGOT! MY ORDER IS NOW SITTING IN MY GUESS CART LIKE I DIDN'T BUY IT AND OWN IT! WTH IS THIS A SCAM?! I AM SO UPSET. AND NO THE EMAIL CONFIRMATION IS NOT IN MY SPAM FOLDER. I need help! I literally spent my last savings to purchase this laptop for a wfh job I start in 2wks. I don't even have enough legit information to even give customer service an order# just my screenshot of my bank statement 

[A_Gayathri]

Hi @SickAndTiredOfB,

Welcome to the HP Support Community

I understand and I'm sorry to hear about your experience. It sounds frustrating and concerning. Before concluding that you were scammed.

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!