We Couldn’t Find Any Drives | Intel 11TH GEN I3-1115G4

[jaitek4407]

Hello HP Team,

Good Day, I bought my laptop with win10 genuine  along time ago my laptop was crashed and need to reinstall OS. But When I tried to install I encountered an error "We Couldn’t Find Any Drives ".

Product name: HP Laptop 14s-dx2xxx

Serial number: 5CD4390N3H

[tk_srq]

@jaitek4407,

Since your notebook has an Intel Core 11th gen processor, you need to supply Intel RST storage drivers to the Windows installer, otherwise the installation setup can't detect the storage drive to install Windows on.

You can follow the steps below to install IRST drivers.

1. Use a Windows installation usb drive created with Microsoft Media Creation Tool (an ISO file-based installation usb drives may cause errors during the IRST driver installation).

2. Download Intel RST driver from the link below on another Windows PC. Run it as administrator and follow the on-screen instructions to perform the driver extraction.

https://ftp.hp.com/pub/softpaq/sp146501-147000/sp146929.exe

3. Go to C:\SWSetup\sp146929. Double click the sp146929 folder and copy the F6 folder to the root directory of a Windows installation usb drive. The F6 folder contains IRST drivers which the installation setup needs to detect the storage drive.

4. Connect the usb drive to the notebook and boot the system from the usb drive. When asked where to install Windows, click on Load Driver -> Browse -> the usb drive in the window that opens -> the F6 folder -> OK.

5. Multiple .inf driver files may be displayed. Select one and click Next. If no driver files are displayed, uncheck the box on the bottom left corner of the screen to display drivers. Find and select an 'iaStorVD.inf ' file and click Next to load the driver.

6. The storage drive may be displayed with multiple partitions. Delete every partition so you'll only see 'unallocated space' on the screen.  Click Next to proceed the Windows installation.

If you still have the installation problem, you can use HP Cloud Recovery Tool to create a recovery usb drive that restores the storage drive to a factory state. Let me know how it goes.