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08-11-2020 02:29 AM
The camera app says, "We can't find your camera". I tried several troubleshooting steps but nothing helped. My laptop doesn't have any camera switch. I tried updating drivers. I even uninstalled the USB Video Device installed with hopes of reinstalling it but the problem was that when I uninstalled it and clicked Scan for hardware changes, the driver was not reinstalled. Please help, I just purchased this and I need the camera app while I'm waiting for my external webcam. And it shouldn't be like this. Everything should be working properly when you just purchased it, right?
08-13-2020 12:32 PM
@irishjp Welcome to HP Community!
I understand that you are getting We can't find your camera error message.
Check if the webcam is detected in the device manager, if yes, you need to reinstall the drivers using the below steps,
- You might need to uninstall the webcam driver. To do this, open Device Manager > right-click on the device > select Properties > switch to Driver tab > click on Uninstall Device button.
- Restart your computer and then open Device Manager again and click on Action > Scan for hardware changes. (this would automatically reinstall the best drivers for it)
Once done, I suggest you install all the latest pending Windows updates as below and check if it helps.
- Go to “settings” and click on “update and security”.
- Under tab “Windows update”, click on the icon “check for updates”.
- Then once you find the pending updates install it and check.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE
(By the end of this article all the issues should be resolved)
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
08-21-2020 04:36 AM
I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...
HPSA will automatically search for all the latest drivers for your Notebook
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Also ensure Windows is up to date.
Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
Keep me posted how it goes
Thank you and have a wonderful day 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee
08-31-2020 10:24 AM
@irishjp The webcam 0xA00F4243 0xC00D3704 error code message is quite explicit as it indicates the possible culprit of the problem – another application. Therefore, it would be practical to open Task Manager and check what applications are currently running on the system. In case a tool that requires Camera is running, end its task and check if that helps.
Another solution for “it looks like another app is using the camera already” malfunction of the camera would be a clean boot of the system. It would help to isolate the problematic application and, furthermore, repair it. The “another app” may not necessarily refer to Skype, Messenger, or another legitimate application that uses Camera.
It may turn out that the app causing error code is a malicious cyber infection, for example, Trojan, Worm or adware. To make sure that you are not dealing with such a case, you should run a scan with Reimage or another anti-malware tool.
If previously mentioned tips did not help you get rid of the “camera reserved by another app” error, the culprit may be the webcam’s drivers or its settings. Don’t worry we have a few other steps that should:
To check if any of Windows apps are damaged, run Windows App Troubleshooter. Click on this link and follow the on-screen instructions.
- Press Ctrl + Shift + Esc or right-click empty space on the toolbar.
- Open Task Manager and go to the Processes tab.
- Carefully analyze what programs are currently running in the background of the system.
- If you found an app that uses Camera, for example, Skype running in the background, click it, and select “End Task.”
To repair damaged system, you have to purchase the licensed version of Reimage.
If the issue persists,
Perform the reset on the camera
- Click Windows key + I to open Settings.
- Select App and Features.
- Locate Camera and click it.
- Select Advanced options and then Reset.
- Reboot the PC.
Perform a clean boot: (no data loss)
- Click Windows key and type msconfig.
- Click System Configuration and open Services tab.
- Mark Hide all Microsoft services box and select Disable all.
- Open Startup tab and click Open Task Manager.
- Click on each startup item and select Disable.
- Close Task Manager and click OK on the System Configuration window.
- Reboot the system.
If Clean Boot helped you fix the issue, we recommend you to enable apps one by one. After each enabled app, check if the Camera is working.
This way, you will isolate the problematic application.
Update webcam drivers
- Right-click on Windows key and select Device Manager.
- Expand Imaging devices and right-click on your system webcam entry.
- Select the Update Driver Software option.
- Then click on Browse my computer for software driver option.
- Select Let me pick from a list of device drivers on my computer option.
- If not checked, check the Show compatible hardware option.
- Select USB Video Device and click Next.
- The system will automatically update/install the driver. Once done, close Device Manager.
- Reboot the system.
Check privacy settings
- Press Windows key + I to open Settings.
- Go to the Privacy category and select the Camera option.
- Make sure that the Let apps use my camera option is turned on.
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us,
have a good day, ahead.
I am an HP Employee
08-31-2020 01:35 PM
On HP Envy Laptop x360-15m-ds0011dx having the same problem when it comes to any virtual meeting software; Zoom, Microsoft Teams, etc. How do I fix this? Just bought laptop in April, it worked fine when I used free Zoom and Teams but once I bought Zoom it stopped working on all virtual meeting platforms.
08-31-2020 02:56 PM
I understand your concerns.
Please perform the system file check.
Please run the SFC scan. you can refer to this Link: https://support.microsoft.com/en-in/help/4026529/windows-10-using-system-file-checker
Also, uninstall and reinstall the zoom application.
Have a nice day!!