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We only have HP desktops and notebooks, how can I push HP Support Assistant to all of our devices

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Elitebook 800 G2 TWR

I'm trying to rollout HP Support Assistant to all of our HP devices across our LAN. We have a mixture of devices, but mostly Elitebook 800 G2 TWR PC's and Elitebook notebooks. 

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I am not at all sure you can do that - HP Support Assistant is not built for "silent" install, particularly if you run across a computer that wants the "application" version of the HP Support Assistant. 


HP Support Assistant is primarily a consumer based software (or, in the case of some new hardware, an application from the Windows Store).  It is meant to be installed locally and run on that local installation.


On the other hand, if you are in need of deployment software for business class machines, there is a tool crafted and built for the job:  HP System Software Manager (HP SSM)


Additionally, there is a business class software for managing a single system:  HP Image Assistant (HPIA)


Older individual business class systems can still make use of SDM: Softpaq Download Manager


These are not plug and play - the configurations are a bit more complicated.

In other words, there is a learning curve.


That said, these are perfect tools for a managed work-group in an Enterprise (work) environment.


Tools, Software, Descriptions, Manuals...


Business Class Software Update Managers


Client Management Solutions - Overview

HP Client Management Solutions support most HP commercial desktops, notebooks, and workstations.


Client Management Solutions – Manageability Tools

Available Tools and what they can do for you



Single System Management Software – HP Image Assistant


Many newer business (commercial) computers are supported in the HP Image Assistant management grade software. 


At this writing: If your computer was manufactured before the EOL date for the Software Download Manager, you can choose to use (or continue using) SDM.


HPIA Information and Download


Business Systems - Client Management Solutions (software management)

Scroll to the bottom of the Website for additional information and links.

HP Image Assistant is a free tool that aids IT Administrators improve the quality and security of their PC Windows image by diagnosing the image, identifying problems, recommending solutions, and analyzing their PC’s readiness for migration between Windows 7 and Windows 10.

HP Image Assistant can be downloaded at the HP Manageability website.

HP Image Assistant (HPIA)


From the Image Assistant Web page:




Single System Management Software – Softpaq Download Manager


SDM (at this writing) still supports many business class systems manufactured prior to the software's EOL (End of Life) announcement. 


The SDM software is no longer listed in Client Management Solutions.


NOTICE:  The Download Library marks SDM as "EOL July 2019"


White Paper on the subject (document may or may not load - access appears to be temperamental).  If the file does not open, try copy/paste of the address into your browser address bar (URL).


Partial Excerpt of the SDM "End of Life" PDF file content:

This document can be shared internally & externally.

HP is retiring HP SoftPaq Download Manager (HP SDM) on July 31st, 2019, it will be replaced by HP Image Assistant.



Except continues:

Will I be able to continue to use SDM?
Yes, SDM, will continue to work and have access to updates (SoftPaqs) for older
products launched before July 31st, 2019. SoftPaq Download Manager will not be tested
with new product launched after July 31st, 2019. HP recommends using HP Image
Assistant to access updates to new products.


SDM Download and Help





Windows (Vista, 7, 8, 8.1, 10)




How-to and Instructions:

HP Notebook PCs - Using HP SoftPaq Download Manager


Once the SDM software is installed, the Help document can be accessed within the software or on disk:

  • Open SDM software, Click the Blue Question mark “?”in the upper left of the main SDM window.
  • Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP SoftPaq Download Manager > Select language appropriate .chm file



If you can do so, it is time to migrate to the  HP Image Assistant


Multi-System Deployment - HP System Software Manager (HP SSM)


“The HP System Software Manager (SSM) is a utility that automatically detects and updates BIOS, device drivers, and management agent versions on your networked PCs.”


SSM – Download, Release Notes, User Guide link




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