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‎05-25-2018 04:30 PM - last edited on ‎05-25-2018 04:41 PM by Retired

HP Recommended
Product: HP ENVY - 17-s143cl
Operating System: Microsoft Windows 10 (64-bit)

Hey there. Where can I get the latest driver for my HD Truevison HD webcam. I've tried Youcam, doesn't work. Serial # [removed per Rules Of Participation]

2 REPLIES 2

‎05-25-2018 04:55 PM

HP Recommended

Hi:

 

The webcam driver should have been automatically installed by W10.

 

There are no separate drivers for it.

 

There is a universal camera driver you can try, in the hope that it may work...

 

This package contains a HP Universal Camera Driver to support the integrated webcams in supported notebook models that are running a supported operating system.

 

2015.10.16299.3 Rev.A    Mar 15, 2018     Windows 10 (64-bit)

 

https://ftp.hp.com/pub/softpaq/sp85501-86000/sp85691.exe

 

If that driver doesn't get the webcam to work, unfortunately, I don't have any other ideas you can try.

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‎05-26-2018 11:04 AM

HP Recommended

Didn't work. Ran as administrater and did the compatability test. Bad news HP, a one year old laptop with a camera that doesn't work and no fix!! My older Toshiba Satellite webcam survived the Windows update and is still working!!

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