Web site keeps opening multiple tabs

[Denise_d_c]

This page keeps opening by itself, no matter how many times I close it. If I close Explorer then reopen it the tab usually doesn't open itself again. How can I stop it and is it even legitimate?

"HP Products

Support & troubleshooting

Select your product

HP Pavilion 11m-ap0000 x360 Convertible PC (8WP22AV)

HP Pavilion 11m-ap0000 x360 Convertible PC (8WP22AV)

HP Products

Enter product name/number

(For example: Pavilion 7955, LaserJet 1100 or C4224A)

How do I find my product name/number"

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[Garp_senchau]

@Denise_d_c, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

I'm here to assist with questions related to HP products and services. It sounds like you're experiencing a browser issue unrelated to HP products. If you're having trouble with pop-up tabs in your internet browser, here are some general tips you might find helpful:

Check for Browser Extensions: Some extensions can cause unwanted behavior in browsers. Check your installed extensions and disable any suspicious ones.

Clear Browser Cache and Cookies: This often resolves issues with persistent tabs.

Run a Security Scan: Use a reputable antivirus program to check for malware or adware that could be causing these pop-ups.

Reset Your Browser Settings: Consider resetting your browser to its default settings to eliminate any changes that might be causing the issue.

Check Startup Programs: Make sure unnecessary programs or scripts aren't set to launch automatically when you start your computer.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,