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Locked

‎07-30-2022 11:21 AM

HP Recommended
Product: HP ENVY x360 - 13-y013cl
Operating System: Microsoft Windows 10 (64-bit)

I have a HP Envy x360 Laptop, running Windows 64 bit with a Dell Monitor.  I cannot use my webcam on my monitor.  I am able to use the camera on my laptop screen when I use Zoom (I don't know if Zoom uses the webcam or just the camera).  I can't even find anything relating to my web cam when I do a search.  The webcam is not listed in any system settings.  How can I either find it or reinstall it so it will run on both the laptop and the Dell Monitor?  

 

I tried to find more information using HP Support Assistant, a message appears the "HPSF.exe" either does not exist or was moved.  So, I downloaded the HP Support Assistant from HP,  but when I tried to install it, a message said that the file it was replacing was newer.  What do I do about that?  Webcam is the more important issue right now.

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