• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP ENVY x360 - 13-y013cl
Microsoft Windows 10 (64-bit)

I have a HP Envy x360 Laptop, running Windows 64 bit with a Dell Monitor.  I cannot use my webcam on my monitor.  I am able to use the camera on my laptop screen when I use Zoom (I don't know if Zoom uses the webcam or just the camera).  I can't even find anything relating to my web cam when I do a search.  The webcam is not listed in any system settings.  How can I either find it or reinstall it so it will run on both the laptop and the Dell Monitor?  

 

I tried to find more information using HP Support Assistant, a message appears the "HPSF.exe" either does not exist or was moved.  So, I downloaded the HP Support Assistant from HP,  but when I tried to install it, a message said that the file it was replacing was newer.  What do I do about that?  Webcam is the more important issue right now.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.