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‎03-27-2020 07:23 AM

HP Recommended
Product: HP Pavilion x360 Convertible
Operating System: Microsoft Windows 10 (64-bit)

I've tried everything to get my webcam working but still it is not working. It only show a black screen ( and no, there is nothing in front of it ;))

It does show the little white light suggesting that it is not cut off power due to privacy. I did a systemrecovery but not the result that I wish. I reinstalled new BIOS drivers. ANYONE has the solution for me? 
My laptop is 1.5 year. Barely used. Due the coronacrisis I have to work from home and I really want to stay in contact with my colleague's via skype/zoom etc for what I really need the webcam. 

Kind regards, Lieselotte

1 person had the same question
2 REPLIES 2

‎03-29-2020 12:26 PM

HP Recommended

Good luck to you. I have the same problem for over a year and HP are no help just give you the same responses that don't work. BTW my camera is a HP Truevision

1 person found this reply helpful
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‎04-02-2020 09:12 AM

HP Recommended

@Lieselotte1605,

 

I reviewed your post and I understand that the webcam is not working on your computer.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c03430151

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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