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Mezbrkny
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Message 1 of 2
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Webcam not detected.

HP Recommended
Pavilion dv7-6b63us
Microsoft Windows 10 (64-bit)

My webcam was working a month ago. Now when I want to use it, the prompt is telling me no camera is detected. I find that there are no drivers available for my unit. My warrant is expired. Is there a way I can purchase an extended warranty? I also connected an external camera. It also cannot be detected. Pleas advise.

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Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Mezbrkny If the drivers for the Imaging devices, which include the webcam, are not displayed in the Device Manager, here's all you need to do, to resolve this issue, once and for all:

Check the anti-virus program settings & ensure it isn't blocking the camera and the same should resolve the issue, if this doesn't help, try the below steps:
Learn how to restore an HP webcam in Windows Device Manager

  1. Restart your computer.

    If the problem persists, continue using these steps.

  2. In Windows, search for and open Device Manager.

  3. If there is no Imaging devices category listed, select Action, then Scan for hardware changes.

    Image: Scan for hardware changes

  4. If Device Manager does not recognize the webcam after the scan, use Microsoft System Restore to go back to a time when the webcam was working properly.

    If problems persist, the webcam might have become unplugged internally, and the computer might require service to correct the issue.

You may want to check this link for warranty information: Click here

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support and we appreciate your patience.

Riddle_Decipher
I am an HP Employee

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