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‎08-20-2021 01:17 PM

HP Recommended
Product: HP Notebook - 15-db0020ca
Operating System: Microsoft Windows 10 (64-bit)

Hello,

The webcam, HP TrueVision HD Camera, on my laptop isn't working.

I'm not sure if it's ever worked, because I haven't tried to use it until now.

Whenever I open camera, it shows a black screen and says that there's been an error, and it doesn't work on any apps.

I've tried updating the drivers, I've tried uninstalling and reinstalling, and I've tried everything that was recommended to try, and nothing is working? 

I'm really confused on why it's not working, and I feel like I have tried everything, can anybody help?

Thanks so much!

Category:
3 people had the same question
1 REPLY 1

‎08-23-2021 12:28 PM

HP Recommended

Hi@Hope_7, Welcome to the HP Support Community!

 

We reviewed your post and I understand that the webcam is not working 

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Request you to follow the below troubleshooting steps from the document fix :-

 

https://support.hp.com/in-en/document/c03430151

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

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