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HP Recommended
Microsoft Windows 10 (64-bit)

I have a HP ENVY dv7 7240us.  On January 27th 2017 I recevied a windows 10 update.  As a result of this update the busy symbol (spinning blue ring) is blinking every second.  Through various help forums and youtube videos I determined that HP Simple Pass is the culprit.  I checked for updates (none), checked for drivers (none available), even reinstalled a driver I found in one of these forums.  The only thing that worked was giong to device manager and Uninstalling the Simple Pass sensor under the Biometric Devices.  BUT the driver keeps being reinstalled everytime I boot my computer back up and the busy blinking cursor is back and I have to uninstall again.

I don't use Simple Pass to log into my computer or on websites.  I use a typed password to log into my computer.  I don't want to use Simple Pass at all.   Can I uninstall it?  I started to and then saw a warning that my passwords would be deleted and I am worried I won't be able to log back into my computer.  Is that even possible?  I attached a screen shot.     Simple Pass.jpg

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello eirasxero11

 

If you want to remove the HP Simplepass Software but it keeps reinstalling itself, you also need to remove its setup files in the SWSetup folder on the root of the C drive or C:\SWSetup.

The SWSetup folder is where all the main installers for HP drivers reside. 

The folder name inside should be sp61399.

 

Also search and remove any leftover files for Simplepass in the registry and other locations.

I use Ccleaner's registry cleaner after uninstalls. It will let you save a backup of the current registry before deleting files.

Also I like to use REVO uninstaller (free portable version) instead of the basic Windows uninstaller because of its ability to find leftover files afterward.

 

Here is a video from someone on the net who shows how he searches for the leftovers from an HP Simplepass uninstall.

It will give you an idea of what to look for.

https://www.youtube.com/watch?v=dmoq1FCIw-8

View solution in original post

2 REPLIES 2
HP Recommended

Hello eirasxero11

 

If you want to remove the HP Simplepass Software but it keeps reinstalling itself, you also need to remove its setup files in the SWSetup folder on the root of the C drive or C:\SWSetup.

The SWSetup folder is where all the main installers for HP drivers reside. 

The folder name inside should be sp61399.

 

Also search and remove any leftover files for Simplepass in the registry and other locations.

I use Ccleaner's registry cleaner after uninstalls. It will let you save a backup of the current registry before deleting files.

Also I like to use REVO uninstaller (free portable version) instead of the basic Windows uninstaller because of its ability to find leftover files afterward.

 

Here is a video from someone on the net who shows how he searches for the leftovers from an HP Simplepass uninstall.

It will give you an idea of what to look for.

https://www.youtube.com/watch?v=dmoq1FCIw-8

HP Recommended

Thanks for the suggestions.  I was most worried about just removing Simplepass in general.  I removed it and did not have any issues and it has not re-installed itself and the issue has been fixed.

Thanks!

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