What is the correct Driver for laptop to print color it gets reset at each update?

[GrannieTK2]

The default driver does not work. Tech support fixed the problem before, but Support options are not working on the HP site. What is the driver required to print in color from a laptop? Works fine from a cell phone.

[A_Gayathri]

Hi @GrannieTK2,

Welcome to the HP Support Community

I understand you are facing an issue with your HP OfficeJet 4650 All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

Hope this helps! Keep me posted. 

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