What's causing touch screen not to respond

[Hamzahdda]

Hello, i bought recently this laptop the dealer i bought from told that it came with non-touch display from factory like this. 

I checked the sb in your website and i found out that the display has a touch feature, also this is the info i got in part surfer website 

Photo : -N/A-

Part Number : M45452-001

Part Description : 

LCD PANEL KIT 15.6 FHD UWVA 250 TS

CSR : N

The touch also isn't working inside the Bios, and there's no touch screen test in the component diagnostic,So what's causing the touch screen not working is it a hardware issue or it could be a software related?

Can it be fixed? 

The screen by itself really amazing and works perfectly fine except for the touch 

Could you please help identify the issue so i can fix it by myself since the dealer he didn't recognise the issue or maybe he's not telling the truth behind it

Thank you for your time

[Irfan_06]

Hi @Hamzahdda,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with the touchscreen that does not work on your Laptop.

To understand the issue and help you, please share the details listed below:

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

- Exact model number/product number(SKU number) of your HP Product to pull up information related to specifications (Click here for information on how to find the model number/product number).

- There should be an option to perform a touchscreen test if the display has the touch feature.

Take care and have a great day ahead!

Irwin6

HP Support

[Hamzahdda]

Hello there,

here's the info that u need

my laptop is HP Envy x360 Convertible, model: 15-es2050wm, productID: 5U0Q5UA#ABA

[Irfan_06]

Hi @Hamzahdda,

Thank you for sharing the above information and I see that your laptop does have a touch display as per the specifications.

Please follow the below steps to update the BIOS and the updates from windows.

Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Please install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

If the issue still persists, refer to the steps on this link to further troubleshoot and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support