-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Create an account on the HP Community to personalize your profile and ask a question
12-29-2022 09:09 AM
Hello @mlgoren
Sorry to hear that you are having problems ... I would like to help you.
Let me check your basic system configuration before we continue ... |
(1) Run msinfo32
- Select <System Summary>:
--->>> Copy/screenshot/paste following key/value pairs:
OS Name |
Version |
System Model |
System SKU ( equals HP product number (p/n) ) |
Processor |
BIOS Version/Date |
BaseBoard Product |
BaseBoard Version |
(2) Start Windows <Device Manager>
- Expand <Disk drives>
- Expand <Display adapters>
- Expand <Network adapters>
- Expand <Sound, video and game controllers>
- Expand <Storage controllers>
- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)
--->>> Send screenshot
(3) Please report back
12-29-2022 09:25 AM
Here is the info, thxs
OS Name Microsoft Windows 11 Home
Version 10.0.22621 Build 22621
System Model HP Spectre x360 2-in-1 Laptop 16-f1xxx
System SKU 67W82UA#ABA
Processor 12th Gen Intel(R) Core(TM) i7-1260P, 2100 Mhz, 12 Core(s), 16 Logical Processor(s)
BIOS Version/Date Insyde F.13, 10/24/2022
BaseBoard Product 891D
BaseBoard Version 63.40