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HP Recommended
HP Laptop - 14s-fq0017na
Microsoft Windows 11

Hello, every time I turn my laptop on and touch it the screen goes all green, I can’t even use it goes unresponsive like it has crashed, there’s no damage on the screen and it’s very annoying since I can’t use my laptop.

 

a video to show: https://youtube.com/shorts/qGqahdFU-aw?feature=share 

 

1 REPLY 1
HP Recommended

Hello @ladonshot 

Sorry to hear that you are having problems ... I would like to help you.
 

In the simplest case the internal display cable behind the screen is no longer seated correctly. It has come loose slightly.

 

Recommendation and solution

 

In your case: Service is required !
- The computer should be disassembled and checked.
[Always recommended] Thermal paste for CPU GPU and bridges should be renewed
[Always recommended] The function of the fan(s) must be checked

The internal display cable that goes from motherboard to screen has to be checked or replaced

The screen has to be checked or replaced

- Short circuit test

- General cleaning ...

 

HP warranty valid -> Contact HP Support for service repair

 

HP warranty expired:

If you can't do that, you should have it serviced by a professional notebook (chip level) repair store.

 

Good luck

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.