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- When I turn on my laptop and touch it my screen goes all gre...

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10-05-2022 10:07 AM
Hello, every time I turn my laptop on and touch it the screen goes all green, I can’t even use it goes unresponsive like it has crashed, there’s no damage on the screen and it’s very annoying since I can’t use my laptop.
a video to show: https://youtube.com/shorts/qGqahdFU-aw?feature=share
10-05-2022 12:29 PM
Hello @ladonshot
Sorry to hear that you are having problems ... I would like to help you.
In the simplest case the internal display cable behind the screen is no longer seated correctly. It has come loose slightly. |
Recommendation and solution
In your case: Service is required !
- The computer should be disassembled and checked.
- [Always recommended] Thermal paste for CPU GPU and bridges should be renewed
- [Always recommended] The function of the fan(s) must be checked
- The internal display cable that goes from motherboard to screen has to be checked or replaced
- The screen has to be checked or replaced
- Short circuit test
- General cleaning ...
HP warranty valid -> Contact HP Support for service repair
HP warranty expired:
If you can't do that, you should have it serviced by a professional notebook (chip level) repair store.
Good luck