When i install nvidia graphic driver, the windows freezes

[aouat9]

I upgraded my laptop Motherboard, after that i reinstall windows, it works, but when i update drivers or run windows update, it crashes and freezes continuously. And when i restore it to the restore point before the driver update, it works again.

 

I noticed that the unknown devices above are the source of the problem if i update them. Especially that video card driver. It's a nvidia gtx960m graghic card that when i try to install its driver, windows freezes before the installation complete. And when i restart on safe mode and disable that graghic card from device manager, windows works normally.

What is the problem with all this??? Is it a hardware problem?

[Paul_Tikkanen]

Hi:

It's hard to say what the problem could be, but the first driver you should always install first is the Intel chipset installation utility, which will install most of those devices.

Intel Chipset Installation Utility:

https://ftp.hp.com/pub/softpaq/sp101001-101500/sp101171.exe 

This driver will install one of the two instances of the PCI Data Acquisition... and one of the unknown devices.

Intel Dynamic Platform and Thermal Framework Client Driver:

https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96724.exe

The other instance and one of the other unknown devices will be installed by the chipset driver.

This driver will install the PCI device:

Realtek Card Reader Driver:

https://ftp.hp.com/pub/softpaq/sp101001-101500/sp101042.exe 

[aouat9]

And what about graphic card driver? I think it's the source of the problem

[Paul_Tikkanen · Accepted solution]

Install the chipset driver and restart the PC.

Then see if the Nvidia graphics driver installs without a problem.

If you still have the problem, most likely the Nvidia GPU has a hardware issue of some kind...probably damaged by excessive heat.

[aouat9]

I had the HWmonitor app that shows parts heat But i have not noticed any excessive heat for the graphic card. The heat was normal, except for the cpu that its temperature can reach 100 degrees on games