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‎07-12-2022 01:49 AM

HP Recommended
Product: OMEN 30L Desktop PC GT13-1000a (207P7AV)

When I open Valorant I get a pop-up that says "OmenCommandCenterBackground.exe - Application Error" "The exception unknown software exception (0xe0434352) occurred in the application at location 0x00007FFCBD9F474C." If I alt+tab while I am playing Valorant my computer will freeze and I need to restart it for it to work again. This is extremely annoying and inconvenient. 

Category:
1 REPLY 1

‎07-12-2022 02:36 AM

HP Recommended

Sorry to hear that you are having problems ... and I would like to help you.

(1) Uninstall OMEN Gaming Hub !

 

(2) Update BIOS

HP Consumer Desktop PC BIOS Update (ROM Family SSID 8876)

F.13 Rev.A13.7 MBMay 5, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

 

(3) Check hardware

HP PC Hardware Diagnostics Windows

1.8.0.0 Rev.A237.7 MBOct 15, 2021Download

 

(4) Install/Update graphics driver

Select the manufacturer of the graphics card that is installed in your notebook.

AMD Radeon Graphics Driver

27.20.22012.1 Rev.D786.5 MBSep 15, 2021Download

or

NVIDIA GeForce Driver for VR

30.0.14.7141 Rev.D820.7 MBSep 15, 2021Download

 

(5) Install/Update

Realtek High-Definition (HD) Audio Driver

6.0.9180.1 Rev.B36.9 MBOct 20, 2021Download

 

(6) Install OMEN Gaming Hub

OMEN Gaming Hub SDK Package

1.0.57 Rev.A48.3 MBMay 4, 2022Download

or get it from <Windows Store>

 

(7) Reboot

 

(8) Test again ...

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