12-11-2019 08:34 PM
When I configured my laptop for online purchase from HP, HP had options for adding Microsoft Office. I chose Office Home and Student 2019 instead of the full perpetual Office Suite or the Office 365 options. The software cost was included in the HP order as part of the computer configuration and was reflected in the cost of the computer. When it arrived today, I looked to see if that software was included in the apps already loaded on the computer. I only saw trial versions of Office. Where is my Office Home and Student?
12-12-2019 01:05 PM
I‘m sorry, but no one in this community can answer that question, because the HP Store exists in a complete different universe. You have to contact them directly.
*** Please mark Accept As Solution if my post solved your problem ***
I am a volunteer and I do not work for, nor represent, HP!
12-12-2019 07:03 PM
It could be that the trial version only needs activation.
But, as mentioned, we can not help you with that and you should start by contacting HP Customer Support to see what they can do for you...
If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP