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01-11-2023 12:39 PM
I purchased a laptop just over one year ago. It was purchased from Sam's Club during Black Friday sale in 2021 and arrived in December. It was a package that included a 2yr Warranty Care Pack. Last week the screen was broken, do not know how it happaned.
I went online to receive warranty support but the virtual assistant shows the warranty was only good for one year and that it is expired. I have spoken to two agents to try to get help but they both told me there is nothing they can do. I asked to speak to a supervisor and was told that they will tell me the same thing. One of them directed me back to Sam's Club but that agent directed me to the warranty link that specifically states it is managed by HP.
I can't get anyone to do anything or call me back to assist. This is fully on HP to figure out their support contract with Sam's Club but they will not honor the commitment.
Does anyone know how to contact upper management to get this issue corrected and addressed?
01-28-2023 03:57 AM
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
I see that you are facing warranty issues with your HP Laptop.
I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link
I hope this helps.
Take care and have a good day.
I am an HP Employee
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