Why all my windows hello sign in options are unavailable? I have updated everything.

[Aarthi_dw3004ne]

Why all my windows hello sign in options are unavailable? I have updated everything. I want to set up fingerprint biometrics. I also have trouble enabling notification system and the system says, "some of the settings are managed by your organization". I have attached the pictures for reference. Please help me resolve this issue asap. Thank you.notification settingswindows hello biometrics unavailable

[Alden4]

Hi @Aarthi_dw3004ne,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The issues you’re facing—Windows Hello sign-in options being unavailable and the "some of the settings are managed by your organization" notification—suggest that your system settings may be influenced by a group policy or account restrictions. Here's a step-by-step guide to resolve these issues.

Enable Windows Hello Sign-in Options

Check Device Compatibility for Windows Hello:

• Ensure your laptop model has a fingerprint reader compatible with Windows Hello. If it doesn’t, fingerprint setup won’t work.

Verify Required Services:

• Press Win + R, type services.msc, and press Enter.
• Look for the following services and ensure they’re running:
  • Windows Biometric Service
  • Credential Manager
  • Remote Procedure Call (RPC)
• Right-click each, select Properties, set Startup type to Automatic, and start the service if not running.

Remove Policies Blocking Windows Hello:

• Press Win + R, type gpedit.msc, and press Enter (only available in Windows Pro editions).
• Navigate to: Computer Configuration > Administrative Templates > Windows Components > Biometrics
  • Ensure all settings here are set to Not Configured or Enabled.
• Navigate to: Computer Configuration > Administrative Templates > Windows Components > Windows Hello for Business
  • Set Use Windows Hello for Business to Not Configured.

Check for Pending Updates:

• Go to Settings > Update & Security > Windows Update, and ensure your system is fully updated.

Resolve "Some Settings Are Managed by Your Organization"

This usually occurs due to group policies, registry changes, or a connected work/school account.

A. Disconnect Work/School Accounts:

• Go to Settings > Accounts > Access work or school.
• Select any listed accounts and disconnect them (if they aren’t needed).

B. Modify Group Policy Settings (Pro Versions Only):

• Press Win + R, type gpedit.msc, and press Enter.
• Navigate to: Computer Configuration > Administrative Templates > All Settings
  • Look for any policies affecting notifications, biometrics, or Windows Hello.
  • Set problematic policies to Not Configured.

[Alden4]

C. Reset Registry Keys:

• Press Win + R, type regedit, and press Enter.
• Navigate to: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\System
  • Delete entries related to notification settings or restrictions (if found).

D. Enable Notifications:

• Go to Settings > System > Notifications & actions.
• Toggle Get notifications from apps and other senders to On.

Troubleshoot Further If Necessary:

Run Built-in Troubleshooters:

• Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
• Run the troubleshooters for Sign-in options and Windows Update.

Create a New Local User Account:

• Sometimes, corrupted user profiles can cause issues.
• Go to Settings > Accounts > Family & other users, and add a new user.
• Log into this account to check if the problem persists.

Use a Clean Boot:

• Disable third-party software that might be interfering:
  • Press Win + R, type msconfig, and press Enter.
  • Under the Services tab, check Hide all Microsoft services, and disable all others.
  • Restart your PC.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support