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‎06-22-2017 03:48 PM

HP Recommended
Product: ENVY 17t-j100 QUAD
Operating System: Microsoft Windows 10 (64-bit)

Keep getting a window on start-up, after latest Microsoft WINDOWS 10 update, that says I have to reload HP 3D DriveGuard.  GREAT... So where is it. My ENVY 17t-j100 Quad, product no. E1P14AV can't be found---anywhere- in HP website.

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-22-2017 04:03 PM

HP Recommended

Hi,

Welcome to HP Support Forum. Please try

(a) Uninstall HP 3D DriveGuard from Device Manager,
(b) Reboot your machine,
(c) Download and install
 
    http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78033.exe

(d) Restart your machine.

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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2 REPLIES 2

‎06-22-2017 04:03 PM

HP Recommended

Hi,

Welcome to HP Support Forum. Please try

(a) Uninstall HP 3D DriveGuard from Device Manager,
(b) Reboot your machine,
(c) Download and install
 
    http://ftp.hp.com/pub/softpaq/sp78001-78500/sp78033.exe

(d) Restart your machine.

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎06-22-2017 05:20 PM

HP Recommended

DEar Mr. Provost:  Thank you for your assistance.  I spent almost three hours, over two days, trying to correct the HP 3D DriveGuard software update.  Next time I know how to quickly solve my problem. THANK YOU AGAIN.   Eugene F. Hari, Cerritos, CA

Was this reply helpful? Yes No
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