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06-04-2021 01:31 PM
Sorry to tell you this, but 21H1 has serious problems with HP laptops -- most likely due to driver issues -- and HP is not forthcoming about when, if ever, they will release updated drivers for 21H1.
If this is the version you are running, then you need to go into Windows Update and see if you have the option to restore the previous OS version.
I am a volunteer and I do not work for, nor represent, HP
06-05-2021 01:48 AM
The first solution might be helpful if it's because an unexpected computer restart for configuring Windows 10 updates or something related to a system update, it's likely that your computer suffered a hard crash and couldn't load your profile on the reboot. It probably loaded a temporary profile instead, so everything seems to be gone.
- If this is your case, try to log out the current user account and log in with your own account and password.
- If logging in the user account works, the missing files, folders, and applications should reappear on your computer.
I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.
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