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Level 2
15 11 1 2
Message 1 of 6
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Why does my notebook sometimes start automatically and other times need me to press the power buttom

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Microsoft Windows 10 (64-bit)

I have set my notebook to hibernate when I close the lid. When I re-open the lid sometimes the machine just resumes and other  times I have to press the power button for the machine to resume.

Why is it not consistent??????????????

5 REPLIES 5
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HP Support Agent
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Message 2 of 6
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@JohnM29,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are facing issues with hibernation.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps.

 

Press ‘Win + I’ shortcut keys to open Windows Settings app.

Click on ‘Update & Security’, then go to the ‘Troubleshoot’ section from the left-side menu.

Scroll downwards a bit and click on the ‘Power’ option.

Click on ‘Run the Troubleshooter’. It will start detecting the problems and if it founds, go ahead fixing it.

 

If you continue facing the issue, then follow the below steps.

 

On your keyboard, press ‘Windows key + R’ and type ‘Powercfg.cpl’ in it.

Hit the ‘Enter’ key to open power options in the control panel.

From the left-hand side, click on ‘Choose what the power buttons do’.

Then, click on the link ‘Change settings that are currently unavailable’.

From the bottom given power button options, uncheck the ‘Turn on fast startup’ option.

Click on ‘Save changes’ button.

 

If the issue persists, follow the below steps.

 

Go to the ‘Start’ menu and type ‘Control panel’ then hit the ‘Enter’ key.

From the top-right filter, choose ‘Large icons’ and navigate to the ‘Power Options’,

Click and open the ‘Power options’.

Select the power plan according to your requirement and click on ‘Change plan settings’.

Click on ‘Change advanced power settings’.

In the power options windows, click on the button ‘Restore plan defaults’.

Click on ‘Apply’ and then ‘OK’ button.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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Author
Level 2
15 11 1 2
Message 3 of 6
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Your message did not help. The issue is not what closing the lid does, but rather What happens when I OPEN the lid. It should do nothing until I press the power button, but sometimes my machine comes out of hibernation as soon as I open the lid.

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HP Support Agent
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Message 4 of 6
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@JohnM29,

 

I recommend you perform a system reset following the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c01684768

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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Author
Level 2
15 11 1 2
Message 5 of 6
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No help at all!

I am not sure you understand the issue!!!!

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HP Support Agent
HP Support Agent
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Message 6 of 6
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@JohnM29,

 

Yes, I understood the issue. I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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