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HP Recommended
Spectre x360 13-w0XX
Microsoft Windows 10 (64-bit)

Why are the Thunderbolt 3 drivers for HP laptops not being updated? This prevents use of the Thunderbolt 3 port on any modern docking station. I have tried multiple docking stations and cannot get it to work. The driver available for this laptop is dated from 2016. The BIOS for this laptop was just updated May of 2019, so why not give us the latest Intel Thunderbolt 3 drivers?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Dusteater 

 

This is not my area of specialty - I did find the following for you that appears to be an updated version of what you need.

 

Date:  June 04, 2019

VERSION: 17.4.78.500 REV: B PASS: 1

 

Information / Description sheets

sp96871.cva

sp96871.html

 

Update / Software

sp96871.exe

 

 

Still need help?  Want more information?  Search for solutions...

Reference and Resources – Places to find (more) help and learn about your Device

Device Homepage

NOTE:  Content depends on device type

Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals, Product Information, more

HP Spectre 13-w000 x360 Convertible PC

Dragon-Fur

View solution in original post

2 REPLIES 2
HP Recommended

@Dusteater 

 

This is not my area of specialty - I did find the following for you that appears to be an updated version of what you need.

 

Date:  June 04, 2019

VERSION: 17.4.78.500 REV: B PASS: 1

 

Information / Description sheets

sp96871.cva

sp96871.html

 

Update / Software

sp96871.exe

 

 

Still need help?  Want more information?  Search for solutions...

Reference and Resources – Places to find (more) help and learn about your Device

Device Homepage

NOTE:  Content depends on device type

Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals, Product Information, more

HP Spectre 13-w000 x360 Convertible PC

Dragon-Fur

HP Recommended

Than you, those drivers did indeed install. Not sure why they aren't posted on the download page for my laptop.

 

Unfortunately it only half solves the issue of using docking stations. It will work, but only if your laptop lid is open. You cannot boot the laptop with the lid closed for example. Too bad the BIOS doesn't allow this like it does on other laptops.

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