Why is the battery percentage decreasing when I charge my laptop?

[BM08012026]

Hello,

I have a HP Pavilion 14 laptop that isn't charging whilst turned on.

When I insert the charger, the lightening bolt appears on the bottom right of the screen, showing that the laptop is charging but the battery percentage decreases.

My laptop only charges when I shut it down, but that's not practical when working.

I have purchased a new laptop charger but the same thing happens.

I have updated the laptop and still, the same happens.

Please help.

[Deep_World]

Hi @BM08012026,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• Whether the issue occurs when the laptop is connected directly to the wall outlet 
• If the battery percentage drops quickly while plugged in, or if it decreases slowly over time.

 Kindly try the Troubleshooting Steps

1. Battery Health Check
   • Restart your laptop and press F2 to enter HP PC Hardware Diagnostics.
   • Run the Battery Test to check the health and calibration status.
2. Hard Reset
   • Shut down the laptop.
   • Disconnect the charger.
   • Press and hold the power button for 15 seconds.
   • Reconnect the charger and power on. This resets the charging logic.
3. Update BIOS and Power Drivers
   • Visit https://support.hp.com/in-en  enter your product number & Serial number , and check for updates under BIOS and Driver – Power Management.
   • Install any available updates, as they often resolve charging irregularities.
4. Check Windows Power Settings
   • Go to Control Panel > Power Options.
   • Ensure you are on HP Recommended or Balanced plan.
   • In advanced settings, confirm that the battery and processor power management are set to allow maximum performance.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World