Why is there a LogMeIn Rescue Calling Card on my system

[Anonymous]

Hi,

I was going through some old files on my laptop, when I came across files for LogMeIn Rescue - specifically LogMeIn Rescue Calling Card were on my system. It seems they've been there for a number of years - I also discovered its presence in the Registry. What is interesting is that the LMI Rescue Calling Card was located in HP folders, and I can confirm that they were put there by HP at some stage.

For those who don't know about LMI Rescue, I'll explain quickly. It's a remote support tool ised by IT Support services to help fix problems on a customer's PC, and is a pretty useful tool for getting those problems fixed quickly.

It has a feature called "LogMeIn Rescue Calling Card" which can be deployed by the technician to allow the customer to quickly reconnect to their technician in the future (such as if they have the same problem again). It's also useful to allow a technician to connecct to a PC later on to perform any repairs or maintenance at times convenient for the customer - such as when the office is closed for lunch. As a safety feature, the "Calling Card" - cannot - be sent over without the customer giving permission first.

I know quite a lot about the LMI Rescue platform, and I'm well educated about the Calling Card feature.

LMI Rescue is indeed a legitimate tool, and as I mentioned, when used correctly it is very useful in helping customers fix any problems.

Anyway, back to the topic at hand. I was going through the folders on my laptop, when I found an old LMI Rescue Calling Card that had been deployed by HP at some stage - whether this was when my laptop was built or during a support session, I do not know. I'm a bit concerned that HP have deployed the LMI Rescue Calling Card onto my laptop without:

1. Explaining that the Calling Card would be deployed onto my laptop

2. Requesting my specific permission to deploy a Calling Card, regardless of permissions granted during any session.

I'd like to know why (and on what grounds) HP would have deployed an LMI Rescue Calling Card onto one of their customers devices without specific approval, and whether this is something that HP has done with the majority of support cases?

thanks

[Huffer]

The Experts here for the most part do not work for HP and we have zero access to old support records. The logical explanation is that a remote session was set up, a technician got control of the machine and left this calling card, but I gather you are denying it ever happened? Looks like these files cover 2014-2016 and there is a specific ContactTechnicalSupport from October 2016. These events occurred 3-4 years into the life of the laptop which was made in the 2010-2011 time frame. 

What sort of resolution are you seeking? I am pretty sure there is nothing the Forum has the power to do.