Why my Envy X360 14-fc0037TU not compatible with HP Pen Control ?

[Jackson666]

Why i couldn't customise my MPP 2.0 stylus pen by HP Pen Control app ? 
This app mentioned that my device is not compatible with the app.

How can i customise my MPP 2.0 pen's button ? 

Please advise.

[Dragon-Fur]

@Jackson666 

Welcome to the HP English Community --

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@Jackson666 wrote:

Why i couldn't customise my MPP 2.0 stylus pen by HP Pen Control app ? 
This app mentioned that my device is not compatible with the app.

How can i customise my MPP 2.0 pen's button ? 

Please advise.

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Compatible pens:

HP MPP 2 G1 Tilt Pen (natural silver) N44378-001
HP MPP 2 G1 Tilt Pen (nightfall black) N54711-001

The Pen Control application indicates it is incompatible with the pen,

and -

True - You cannot use it to customize the buttons on the pen.

Reference

HP Pen Control  Application – If / As Available at the Microsoft Store

Excerpted (at this writing)

System Requirements

Available on: PC

OS: Windows 10 version 14393.0 or higher

Notes:

Microsoft Visual C++ Redistributable packages for Visual Studio 2017 x86;Digital Pen - HP Pen HP Rechargeable MPP2.0 Tilt Pen;HP Spectre x360 2-in-1 Laptop 16-f0xxx;HP Spectre x360 Convertible 14-eaxxxx/13-awxxxx/15-ebxxxx/15-dfxxxx;HP ENVY x360 Convertible 15-esxxxx/15-euxxxx/13-ayxxxx/13-bdxxxx/15-eexxxx/15-edxxxx/15-dsxxxx/15-drxxxx;HP Pavilion x360 Convertible 14-dyxxxx/15-erxxxx/14-dwxxxx/15-dqxxxx/14-dwxxxx/14-dhxxxx/14-cdxxxx;HP Tablet 11-bexxxx

Yeah, but - Why?

Perhaps the pen internal mechanics are different or the app simply refuses to accept the pen as compatible with the application.

Unfortunately, regardless of the reason, if the application does not work with this pen, there is no way to force it to do so.

How?

Not sure whether you can customize the buttons on this pen model --

I don't see anything obvious.

If there is something hidden in one or more of the HP Drivers or Software,

If you have not done so,

Updating the drivers that need it might make a difference.

Note that this idea is weak - there is not evidence that anything will change with the pen.

The HP Pen Control will not suddenly become compatible.

Beware -- The BIOS update is best done by itself and only when you have your system backups current and completed.

Why?  BIOS updates almost always work - unless they do not.  Do not be the one who loses everything because you don't have backups of your data stored where you can get to it if the computer becomes unavailable.

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HP Envy x360 14 inch 2-in-1 Laptop PC 14-fc0000 (8Z8L9AV)  

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