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‎07-20-2019 10:45 PM

HP Recommended
Product: HP 17z Notebook
Operating System: Microsoft Windows 10 (64-bit)

I just had this computer built by HP and paid for 3 years of CarePack W/Act.Damage. I was told it gives you 24/7 Teck Support so why now am I asked to buy "Smart Friend" ??

1 REPLY 1

‎07-23-2019 09:12 AM

HP Recommended

@LEONluc15, Welcome to HP Support Community!

 

The accidental damage care pack only covers the hardware issues. You will receive tech support too but in case of any issues on the PC, charges will be applicable.

 

HP SmartFriend will help to handle any tech issue, on any device, from any brand. Refer to this link for more information.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

TEJ1602
I am an HP Employee

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