Wi Fi not turning off using Keyboard Wi Fi button

[Zeus58]

I am facing a peculiar issue with HP250 G3(Edited) notebook. the WiFi button on the keyboard remains white(enabled). I cannot toggle it to on and off. Since the button remains enabled I am unable to use any other keys on the keyboard. If I disable the WiFi from settings , the light turns orange (disabled) and then I am able to use the keyboard. I have installed the Wireless button driver and also tried changing the keyboard. The external keyboard works without any problem. Please Help.

[SmithaP]

@Zeus58 

Thank you for reaching out! 

That’s indeed an unusual and very specific behavior, good observations so far. Let’s go step-by-step to narrow this down.

1. Verify WiFi Driver Installation:

   • Ensure the WiFi drivers are up-to-date. Go to the HP Support Website and download and install the latest wireless network drivers for your HP 250 G3 notebook.

2. BIOS Update:

• Go to the HP Support website to download and install the latest BIOS update for your notebook. An outdated BIOS can sometimes cause hardware functionality issues.

3. Check for System Conflicts:

Try booting the system in Safe Mode. If the issue does not appear in safe mode, it could be a software conflict causing the problem.

4. Reset BIOS Defaults:

Sometimes resetting the BIOS to its default settings can resolve hardware-related issues. To do this, enter the BIOS Setup on startup (usually by pressing F2 or ESC during boot) and select "Load Setup Defaults."

5. Windows Keyboard Shortcuts:

Check if a Windows keyboard shortcut or setting is interfering. Sometimes, custom accessibility settings can affect key functionality.

6. Reinstall Keyboard Driver:

In Device Manager, uninstall the keyboard driver (be sure to have an external keyboard ready), then reboot the system to allow Windows to reinstall the driver automatically.

7.  Hardware Check:

Since the external keyboard works fine, it seems to be a hardware-related issue with the internal keyboard. Check if there are any visible damages or debris on the WiFi button. Also, run a hardware diagnostic test. 

Please keep me posted on whether this resolves the issue, or let me know if you need any additional assistance from our side.