Wifi and bluwtooth options not available after update

[Shreya158]

Laptop went on autoupdate to Windows 11 version 24H2. Post update, the wifi and bluetooth options are missing

[zoey7886]

@Shreya158, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Missing WiFi and Bluetooth Options! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Check Device Manager:

• Press Win + X and select Device Manager from the list.
• Look for Network adapters and Bluetooth sections.
• If the drivers are missing or have yellow exclamation marks, you may need to update or reinstall them.

Update Drivers:

• Visit the HP Software and Driver Downloads page to download the latest drivers for your laptop's model and Windows version.
• Use the downloaded drivers to update the WiFi and Bluetooth drivers manually through Device Manager.

Enable Services:

• Press Win + R, type services.msc, and press Enter.
• Ensure that Bluetooth Support Service is set to Automatic and is running.
• Do the same for services related to WiFi.

Run Troubleshooter:

• Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
• Run the Internet Connections and Bluetooth troubleshooters to diagnose and fix issues.

Check for Windows Updates:

• Make sure there are no pending Windows updates.
• Sometimes a critical patch that has not been applied can cause hardware to not function correctly.

Restore Previous Windows Version:

• If the issue persists, you can consider rolling back to the previous Windows version through Windows Settings.
• Go to Settings > System > Recovery and select Go back under the Previous version of Windows.

Hope this helps! 

Take care, and have an amazing day!  

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Regards,