Wifi driver missing code 10

[ilovedinosaurs]

hp pav 17 cd1000 series, code 10-code 43. wifi driver missing also bluetooth re appeard and disapprearing. error sign on intek r wifi 6 ax201 160mhz. tried everything na ddidnt work need to intsal a new one but hp has minimal option os in my device, using windows 11 rightnow on hp pav gaming laptop 

[Deep_World]

Hi  @ilovedinosaurs,
 
Welcome to the HP Support Community!

Thank you for reaching out. I understand you're experiencing issues with the wifi adapter on your HP Pavilion Gaming 17-cd1000 series, where you're seeing Code 10/Code 43 errors, the Wi-Fi driver appears missing, and Bluetooth intermittently disappears and reappears. I'll do my best to help.

To better understand the situation, kindly share the below details and confirm :

• Does the Wi-Fi adapter appear in Device Manager -Network Adapters, or only under Hidden Devices?
• Have you already run the HP PC Hardware Diagnostics network test, and if so, what were the results?

In the meantime, kindly try the below steps and confirm : 

1. Perform a Hard Reset (Click here for steps)
   • Shut down the notebook.
   • Disconnect the charger and any external devices.
   • Press and hold the Power button for 15-20 seconds.
   • Reconnect the charger and power on the system.
2. Reset Network Settings
   • Go to Settings -Network & Internet -Advanced Network Settings -Network Reset.
   • Restart the computer after the reset completes.
3. Reinstall the Wireless Driver
   • In Device Manager, right-click the Intel Wi-Fi AX201 adapter and select Uninstall device.
   • Check Delete the driver software for this device if available.
   • Restart the PC and install the latest wireless driver from HP's support page for your model.
4. Check Hardware Connection
   • Since Code 10 and Code 43 errors can occasionally indicate a hardware communication issue, kindly let us know if the wireless card has ever been replaced or if the notebook has recently been serviced.
     
     You can also refer to the link to Fix Wi-Fi connection issues in Windows - Click here . 

I hope this helps. 

[Deep_World]

Hi @ilovedinosaurs 
 

Thanks for your response and Thank you for the update. I understand  you've already tried reinstalling drivers, resetting the network, and the Wi-Fi adapter continues to show Code 10 or Code 43 errors while Bluetooth intermittently disappears. Based on the symptoms you described, this is likely more than a simple driver issue.

Kindly try the following steps in order:

1. Run HP Hardware Diagnostics (Click here for steps )
   • Turn off the notebook.
   • Turn it on and repeatedly tap F2 to open HP Hardware Diagnostics.
   • Run the Wireless Module Test.
   • Let us know whether the test Passes or Fails and share any Failure ID displayed.

If the wireless module test fails, or if the Wi-Fi adapter continues to show Code 10/Code 43 even after a hard reset, BIOS update, and driver reinstallation, the issue is likely related to the wireless card itself or its connection to the motherboard. In that case, the notebook may require hardware inspection or service.

I hope this helps.